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![Business Process Improvement Steps Harrington in [5] | Download Scientific Diagram](https://www.researchgate.net/profile/Muadzah-Muadzah/publication/349603307/figure/fig1/AS:1018659459842054@1619878749410/Business-Process-Improvement-Steps-Harrington-in-5.png "Business Process Improvement Steps Harrington in [5] | Download Scientific Diagram")
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H. James Harrington
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